[michaelt]

If your product's users have unreliable connections, a GCS connection timeout might be a failure of their connections rather than GCS itself.

If a mobile app can't connect to GCS it could be that GCS is down - but more likely the user just has a weak signal.

[Yrlec]

These numbers are from AWS EC2 instances. Not from mobile app users.

[vgt]

It sounds like your problem is non-trivial, and is currently being diagnosed by support. Hopefully they get to the bottom of it and find the root cause very soon.

Unfortunately these things can occur in the darndest of places, as a bug in Google CLoud, an incident at GCS, or maybe even in your monitoring stack. I would encourage you to hold off judgement until root cause is identified.

One assurance I can make is that Google SRE monitors these things very carefully 24/7, and such levels of latency in the service would be treated as an incident. So it's likely something else is going on.

(work at Google Cloud, but not on GCS or support)

[Yrlec]

Thanks for the follow up. This has been an open support case since October 15th. Regardless of the reason of the issue I find it absurd that only HTTP 500 errors are covered by the SLA.