[Johnny555]

You were buying 10,000 - 100,000 laptops, or $10,000 - $100,000 worth of laptops (around 5 - 50 at $2000 each)?

If it's the former, I'm surprised they didn't package them anyway you want. If the latter, I'm not surprised they wouldn't make any changes.

[philtar]

It's probably the latter. You can be not surprised, that's fine. You probably seem hard to impress as you just glossed over the fact that fujitsu did that for them.