[vacri]

This may be a regional issue, but where I worked about a decade ago resold toshiba laptops as part of an equipment package (medical imaging). I'd ring up support to ask where I could find some documentation (I worked in support) and they'd refuse to talk to me without paying $55 first. Not even calling for troubleshooting help. '$55' or 'sod off' (paraphrased) were the options.

They were very nicely spec'd machines, but I'd never recommend a Toshiba based on the support experience. Hopefully they improved over the years.