[boulos]

We have true, paid support for Cloud Platform (https://cloud.google.com/support/).

As others (including downthread) have pointed out, Google definitely has a bad overall support reputation, but that's because nearly every (traditional) Google service is free and lacks this structured support model. Just like Cloud, if you're even a moderately large Ads customer, you get pretty good support!

Disclosure: I work on Google Cloud and want your business ;).