[roseburg]

I was going to say that when a dryer is taking too long to dry, but it's still heating up, it's not broken. It either needs to be cleaned because it's blocked up in the lint chute, or the ducting from the dryer to the outside of the house is blocked somewhere. It probably only took them 20-30 minutes to refurbish the old dryer and it will be good for another 5-10 years.

What I shared above is very common knowledge in the repair industry, so odds are the Sears person that came out was either on his first day of the job or didn't even look at the machine. Sadly this happens a lot.