Right, but I'm curious what exactly the issue was (on a technical level), and how you've mitigated it. This might be useful knowledge for other people building similar things, to avoid making the same mistakes :)
Hi, I just wanted to say kudos for this little reply thread.
Many times I've seen someone on HN write a negative/flaming reply to a comment, which then nets a bunch of further agreement and consensus, and the original commentator is nowhere to be seen.
You quickly responded and fully acknowledged the faux pas (nuking any negative consensus), then you replied twice more, and one of those replies was to a request for technical info.