[Dotnaught]

"Never" is a bit of an overstatement. There was an apology for Apple Maps. I think better way to put it is that Apple doesn't engage in a genuine way with customers. It communicates with favored individuals in the press or chosen customers via email, with the expectation that the email from Tim Cook or Phil Schiller will serve to get the word out.

Compare the number of Google employees making public statements through blogs with the number of Apple employees who do so.

There's very little acknowledgement of public input, as if anything the public had to say about Apple products doesn't matter because Apple knows better.