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I switched to FastMail several years ago. I had been hosting my email on Dreamhost, which was "just okay" in term of what they offered for email, but it was costing me about as much for shared hosting, XMPP, email, mysql, etc per year as FastMail was going to be just for email. So, like you, to me it felt expensive at the time. It took me a while to pull the trigger. The things that made eventually got me to make the switch were: - I realized email is basically a utility for me. So while I'm happy to spend $30/mo on cell phone, $60 on my home ISP, etc, it was kind of crazy to think I wouldn't spend $4/mo on email
- FastMail had great reviews. Pretty much every time I did research to answer "is this really the best choice?" the answer was always yes
- They seem to really care about IMAP as an idea. If you read through their blog, they do a lot of work to make sure IMAP is a great open standard for communication. That means their support for the protocol is always getting better, and they're improving OSS projects related to IMAP that they use. Also they keep getting better. Aside from dropping XMPP support (which I can understand, though I have yet to find a suitable replacement for), their service offerings have gotten better since I signed up. Obviously email is email, but there are many little things that have received constant updates since I joined (better admin dashboard, better mail/contact/cal push support for iOS, more sensible billing options) I could go on, but paying whatever I pay for FastMail service has definitely gone from "ehh do I really want to pay that much for email?" to me really liking supporting them as a company. If they were to increase prices a reasonable amount at some point, I probably wouldn't hesitate paying it. |