[swyman]

> I can't blame the visitors, because they were here for a cheap holiday and knew no better. And the people who rented out their flat are really nice (I'm otherwise on good terms with them). So it's hard to blame anyone but Airbnb and their business model.

You can have an otherwise good relationship with someone while still holding them responsible for something they did.

[ewar-woowar]

I think your missing the subtleties of British English, "can't really blame them" means that you hold them responsible but that you also see their side of things.

[pidg]

Ha, exactly. My annoyance over their actions isn't nearly big enough yet to overcome British politeness.