[k__]

Hm okay, if it works for you. It's just sad that it perpetuates the idea that this kind of stuff is okay.

I had problems with non-technical clients as well. What helped me was calling them 2-5 times a week, depending on how insecure they feel.

[Mithaldu]

That would be utterly horrible to me and i couldn't stand it at all.

[k__]

I see, okay :)

It was horrible to me, too :D

I just noticed that people were more douchy on chat/email than on phone, so I started to call them when they started to rage online, haha.