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by arjie
3522 days ago
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The article suggests that the other option wasn't "delay the recall" but "kill the phone". The fact that "kill the phone" came after "send supposedly safe replacements" is what was fatal, not the early recall. i.e. they thought they had enough evidence to damn one battery manufacturer, but the truth was the problem was elsewhere, and they still don't know. Faced with continuing problems and no known cause, if they'd pre-emptively pulled the phone, the hope is that they'd be seen as looking out for their customers. |
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http://pubs.acs.org/doi/abs/10.1021/acscentsci.6b00260