[swombat]

My broadband is also subject to a contract (12 months) and has no guarantee whatsoever... They say it's 24 Mbit, but in practice, even to London it's only about 10 - and to other parts of the world it can be a lot lower.

[kierank]

They say it's 24 Mbit

Are you talking about headline speed or actual sync speed? The latter is beyond the control of the ISP (apart from laying FTTC or FTTH of course)