[usingpond]

To contribute some anecdotal findings to the larger IT discussion in the thread, a lot of it comes down to this IMHO...

There are three levels of understanding of personal computers and how to manage them:

A) Basic understanding, the vast majority of users/clients B) Intermediate understanding, you often find yourself walking your relatives through setting up their mail client C) Expert understanding, you have deep knowledge of networking and user permissions for each computer on this network. You don't use apps to figure this out, you have set it up, tried it, and are proud of a system you have designed to make it all work.

I've found that many issues arise from folks working in IT whom are B that think they are C, and the frustration from not having Macs work identically as their Windows networking wizards causes friction. I think as people are getting better trained in BYOD, and the fact that there's no way around better IT training to accommodate it, is causing a sea change in adopting Macs.