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by blinkingled
3532 days ago
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It's also about how much 3rd party software is installed and how many complex features like Domain integration etc are used. I am fairly certain if you were to keep your usage limited mostly to browsing and email the support differences between Macs and PCs would be non existent. Trouble is your typical Windows PCs have a whole lot more 3rd party software (AV, Encryption, r likes of tanium , firewalls you name it.) And they do more too - whether or not the employees actually need that stuff. Most support calls are direct result of stuff like that - firewall blocked my program, AD password issues, antivirus causing CPU burn etc. |
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