[MrTonyD]

Some years ago I had a Bank of America credit card. My new card never arrived in the mail, and I discovered 3,000 in charges. When I reported it, Bank of America insisted that they had mailed me the card and that I was responsible for its use. I appealed, and they still insisted that I pay the bill. I don't know their logic - was it just some employees trying to increase profit - like Wells Fargo today? And what choice did I have? Hire a lawyer for $400/hour? Lose hours of work time fighting them? Allow my credit to be wrecked? So I paid them and got a different credit card. (They even fined me and charged me interest for the months I was contesting the charges.)

In the end, they hold an unfair power over those who they can extort. I wish we had much better consumer laws - to actually protect us.

[4ad]

> I wish we had much better consumer laws

We have excellent consumers laws in this particular regard. If only consumers fought for their rights instead of paying the mafia!

> Hire a lawyer for $400/hour?

You don't need a lawyer for small claims court.

[nommm-nommm]

Now (post 2009) you can make a complaint to CFCB who I hear is really helpful and pro consumer but I don't have first-hand experience with them.

They are who fined Wells Fargo.