[DanieI]

A social engineer goes to the Verizon store and tells customer service that they have lost their cellphone. Customer service deactivates the owner's phone and gives the social engineer a brand new phone that's connected to the owner's account.

[rms_returns]

Weird! Don't the Verizon guys do an ID verification that the person requesting the new phone is really who he claims he is?

[JohnTHaller]

They apparently didn't in boogie's case.