[isuraed]

This reminds of important lessons I've learned from the classic How to Win Friends and Influence People - never ever criticize people and you will get the best out of them. There are countless other great lessons in this book about being a leader and dealing with people.

[brlewis]

I agree except for the word "never". In this story he was able to say “Great. It sounds like you get it." If you can't honestly say that, then it's time for some leading questions possibly followed by criticism.

[jorblumesea]

No, definitely criticize people, but do it in a constructive and positive manner so it doesn't seem like it is criticism or coming from a negative place.

You cannot run a team without some measure of criticism or feedback.