[exergy]

...and it didn't work. I get frustrated after having to spend ten minutes talking to a customer rep. Half an hour of an evening wasted trying to resolve something that shouldn't be an issue in the first place would leave me seething and agitated.

Now, there are certainly some out there who would soldier on despite all these inconveniences and still go through the trouble of finding another legal avenue (OP did say he spent another hour searching for it), but if your business plan relies on people taking the legal route just because it's the "right" thing to do, experience be damned, well, you'll have piracy at levels that you do now.