[jmilloy]

It really seems to me that the knee-jerk reaction here is the one against the shoplifting analogy. All analogies are approximations; you're meant to focus on the similarities instead of the differences. If you're choosing to focus on the differences, than you're choosing to misunderstand. Why would you do that?

p.s. If you read it again, you'll see that the person asked for a refund. It's somewhat unclear at this point whether that refund was granted, but my interpretation is that they did.