[MBCook]

If they do actually know what the issue is, they certainly haven't actually told anyone. They've only given generic and sort of hand-wavy "we fixed it don't worry" kind of explanations.

[anexprogrammer]

Well today's statements seem fairly straightforward - don't use it, don't try and exchange it, and to retailers - stop selling it.

If I had to bet it'd be that they don't know what the issue is, given the PR damage of combusting replacements.

[MBCook]

You're right, their statement now it's pretty clear. Initially, things were worse. They give out conflicting information to different people, no one was really sure if it was a recall or how to handle it. That was weeks ago.