[RyanMcGreal]

>Instead, the innovations that matter most are the millions of small changes we constantly make to our billions of daily procedures and arrangements.

This is true, but it's important to understand that whole categories of employment actually discourage and even forbid employees from adapting their own workflows to be more productive. Instead their workflows are imposed, often haphazardly or arbitrarily, from above - and often from people who have never actually performed the work they're managing. Workers who are denied any ownership of their own work are all but guaranteed to be cynical and unproductive.