To answer that question for yourself just requires reflecting on the benefits of open source vs. proprietary software.
Also, in this particular case, Matrix also appears to be a well thought out platform for decentralised communication, one that is likely to be flexible enough to meet the needs of multiple different forms of communication.
Also, in this particular case, Matrix also appears to be a well thought out platform for decentralised communication, one that is likely to be flexible enough to meet the needs of multiple different forms of communication.