[Kadin]

I think the author comes across a bit doe-eyed (although this is perhaps just them taking a necessarily politic angle, given the venue of the article), but I also think what they're saying is generally true.

The vast majority of people aren't actively malicious. I'd go so far as to say the majority of people who would be described by their colleagues as "assholes" don't get up in the morning planning to be shitty. Typically, at least in my experience, it's the product of a vast intent / ability gap, usually in communications / EQ-type skills. They honestly think (generally, overestimate!) they're being constructive or "honest".

It'd be easier if they were all just sociopaths.