[spitfire]

Oh yes they can!

I have met absolutely incompetent business owners who just happened to stumble into goldmines and through their own incompetence have locked in customers.

Start looking at software for an unsavoury infrastructure industry and you'll find this stuff abounds. Particularly in industries that were early adopters of computerized databases.

[_pmf_]

But at one point in time, they actually met customer demands.