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by tluyben2
3549 days ago
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For 1 & 2: when was that as for the last 1.5 years at least they use Baidu and it works fine. 3 yes indeed, very annoying. 4. In the west support is good: from China they just do not respond unless a driver screwed me on purpose (doing the ride without me in the car which happened a few time): I would receive no mail but the amount paid would be set to 0 rmb. 5. Even most car brand names are in Chinese now it seems. What we find most annoying that I always set pick up as an intersection of two streets (fuxing/wulumuqi but in Chinese) and then stand on the corner and yet they always call to ask where we are. We are on the f*cking corner I entered and we do not speak Chinese very well so a mumbling guy does not work well. They stopped allowing you to send sms to the driver, like you can in other countries which would allow to send google offline translated details... so often they just cancel the ride because we cannot explain. Uber Black still do their best so usually that is the easiest. Last year things were definitely easier. Drivers were doing their best more for foreigners, you could sms and they would not call before, they would just pick you up. A big pet peeve is with Google and maybe someone here knows how to fix it; I use Google Translate with offline translations but when you are online, even though Google cannot be reached, it will try to do it online. It is beyond annoying when you quickly want to translate something, you have offline installed and yet it will just hang trying to reach the mothership... Edit: now that I have access to Google to search for my Translate issue, I will give Netguard a go. |
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Great point on the driver calling being an issue for non-Mandarin speakers. I also experienced this. I actually asked drivers why they do this and apparently riders seem to put incorrect location information in -- this in itself indicates there is some problem.
Regardless, I don't begrudge Uber much here; the driver call culture is hard to fix (even in America, I'm called sometimes) and it's not unreasonable to require your customer base speak the local language. (It is unreasonable though for the phone app to assume your locale matches the local language [help screen problem] or to assume that you've downloaded the app from a completely local source [Google maps source issue])