[duskwuff]

Recalling and replacing a product that can spontaneously catch fire is not going "above and beyond". It is the bare minimum.

[resolaibohp]

What would you have liked to see beyond replacement?

[criddell]

Transparency around what the problem was, why it happened, and how it was fixed.

[rootlocus]

Receiving a non-defective replacement. The phone that caught fire in the article was a replacement.