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by mcdoh
3552 days ago
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We bought a Samsung fridge and while we didn't have the serious issues you're experiencing we did have a problem with Samsung's warranty policy. Within a month of owning it the freezer handle started to crack, Samsung claimed that it wasn't covered by the warranty. We contacted them several times hoping for a different customer service agent with a different response, no dice. |
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I keep seeing this. Last time it was someone trying to get a different outcome from Apple.
The products in question all have serial numbers and tie into a database that reps all have access to making it simple to re-deny an already denied claim. Do people ever have success talking to multiple reps?