[Guest98123]

I had something similar happen with my last UberX ride. The app said the driver was a couple of hundred meters away on the map, so I rushed outside. Then, I watched him drive circles on the map around my location for 10 minutes. I thought he couldn't find the entrance. When I'd see him on the map going around the block to the opposite side of my building, I'd walk to the other entrance hoping to meet him. Then, he'd drive past on the map, and I'd return to the other entrance. When he finally arrived, I asked if he had trouble finding the location, but he said the last person he dropped off was lost, that's why it took so long. So, it's clear he had another passenger when Uber matched us up, and Uber showed his location on the map when he was still driving the other passenger. That caused a 10 minute delay on my end.

Then, when I was approaching my destination, some other people on the sidewalk were looking at their phone, and signaled to the driver. The driver pulled over next to them, I got out, the other people looked slightly confused someone was getting out of their Uber, and they got in.