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by jasonbarone 3552 days ago
Fair points but let me add a few things to consider as well:

"Uber operating at huge losses... service worse and worse." I don't agree here, the service is much better than before. Even with the introduction of uberpool, the service has stayed nearly the same for me in NY, and especially here in SF, while the cost has cut over 50% or more. If you follow Uber closely you can see they're investing into the company to continue to grow. You can see them experimenting with new products and services. UberEATS [1] (leveraging the same tech and driver network), San Francisco flat rate subscriptions [2], and self-driving cars [3]. Lyft and other competitors are followers at this point and are trying to compete by burning capital on huge ad-buys. Uber is significantly ahead.

"No longer door to door." This is to better connect both parties in the pickup and drop off. I've been using this non-stop in SF, it's more efficient and safe for the rider. It's also safer for the driver and helps them avoid getting tickets that ruin a driver's week.

"Feeling like a baller." There are still other products for these if you want privacy and better service. If your driver isn't giving you the expected service you can rate them accordingly.

"General quality has been declining." This shouldn't be the case. Uber has strict vehicle requirements in all cities that drivers must follow. Uber also connect drivers to fleet partners, rental partners and new and pre-owned vehicles during the signup process. If anything, the cars will get even better as they deprecate older models.

"What's your cab driver going to do...?" He will work for Uber, but again he will follow Uber's vehicle requirements.

1. http://eats.uber.com

2. https://www.uber.com/info/plus/sanfrancisco

3. https://newsroom.uber.com/pittsburgh-self-driving-uber

1 comments

Uber is only ahead if those side bets, like Eats, actually pay off.

Also worth asking: Are the price reductions you've seen real, or the result of burning dumpsters of cash in the price war with Lyft?