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by easychris
3552 days ago
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Interestingly in Germany UPS has a good reputation (niche premium carrier). And it really seems that they handle packages better than our local carriers DHL, Hermes, DPD et al. Probably it's just impossible to find enough good employees (for the salary they are willing to pay), and once you reach a certain scale, you will always face such issues. |
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God DHL is such an utter shit-show, it's amazing.
> for the salary they are willing to pay
Yeah that tends to be a big issue, there isn't any positive incentive to care, and the "production" incentives (number of packages through) generally go the other way, wasting time treating packages carefully is a good way to not meet quota and get shit-canned. And let's not kid ourselves, consumers aren't generally willing to pay for expensive careful shipping either.