[lmm]

It was very hyped when often all it's done is provided a better-looking menu page - the page you land on looks great, but once you click through to the actual functionality you're back at the same page that used to be there. And that results in an even less consistent experience than before - before at least all the HMRC pages were on the HMRC site and looked the same, all the FCO pages were on the FCO site and looked the same... now you click a menu link on gov.uk and you might get an old-HMRC-style page, an old-FCO-style page, or something else.

I mean don't get me wrong, it's fine as far as it goes. It does look nice. But it doesn't make the actual functionality noticeably more usable, so it's hard to see what all the fuss is about.

[vertex-four]

A lot of functionality is being gradually replaced with GDS services (*.service.gov.uk domains), though.

[robin_reala]

To be clear, we’re not doing that work. We’re helping the departments build their own services with both patterns and standards, and assess each service before it goes live for quality. You can see what you need to do to meet the service assessment standard at https://www.gov.uk/service-manual/service-standard