[probe]

The bridge is a hybrid model where you can have humans responding and an AI in the back learning. With enough training data the hope is that the AI would take over and be able to do the tasks.

That being said, I actually haven't seen a successful implementation of a full transition from a hybrid to a chatbot example (maybe like x.ai or something, but nothing on a large scale). Think there is really good opportunity there for some basic tasks, but still see bots as glorified menu options for the time being.

Having worked at 2 of the firms you listed above and doing some deep V1 bot explorations for one of them, the immediate idea for bots in the short-term is to replace apps (which is not the best UI interaction model for tail-end apps)