[drunkenazi]

Is no one else a little alarmed by the language used on their home page? Does anyone know whether or not this is a legal privacy concern?

"Crisp discovers every tiny detail on each visitor you chat with. From geolocation to device information, to full name and social profiles (LinkedIn and more). Crisp also discovers the company of the visitor. Are my visitors aware of this feature? Your visitors cannot see that you know so much about them."

"MagicType lets you view messages as they are typed. ... Visitors are not aware of MagicType, and cannot see what you type in response. Only you can see this."

[shahzeb]

The "MagicType" feature is actually very standard in the online customer service industry. If you've ever talked with Apple customer service, they could see what you were typing as you were typing it.

[tmikaeld]

Apple cannot see what you are typing, their autocomplete is entirely on-device. 3rd party keyboards can, if you allow it.

[newscracker]

I didn't downvote you, but thought it'd be better to make it clear what the person was referring to. The scenario mentioned was chatting with customer service on a website (like chatting with Apple customer care on Apple's website, foe example), where any message you type or edit would be seen by the customer service agent while you type, even if you didn't hit Enter or click on Send. This is not related in any way to the autocomplete feature on Apple's iOS keyboard or about what third party keyboards on iOS can do.

[tmikaeld]

Thanks, i realised my mistake when it was too late.