[pbhjpbhj]

Do you mean take a view of the website, like http://www.websnapr.com/ does, or do you mean a view of the whole screen?

I'm sure I've seen the whole screen version but can't find it. There are several screencast creation programs - this http://alicious.com/2010/online-screencast-tools/ gives a roundup of a few.

Also aviary and pixlr have plugins for FF that allow you to take screenshots; as mentioned in that link.

[juuser66]

I mean just from website, something similar you mentioned, but with higher resolution. It also offered a layer where user can enter some details for the screenshot and then press "send" button to send this screenshot with his/her comments to the help desk. Thank you for your suggestions.

[pbhjpbhj]

http://www.screenshotsite.com/ is that it?

[juuser66]

Something similar. It didn't use Java Applets though and it had a nice layer for submitting the screenshot to the website's owner.