[deong]

Well, Microsoft's primary products are still completely dominant in the markets they're in. Windows and Office are still the 800-pound gorillas (though of course mac OS has narrowed the gap). What happened to Microsoft is more that everyone shifted to a new market (mobile) that they weren't prepared for or strong in.

Eventually, sure. If they made poor decisions for a long enough period of time, their customers would probably go elsewhere. But what I'm talking about here are the odd one-off poor decisions here and there. It may be true that 90% of Apple's customers really want a headphone jack. If that were true, I'd say removing it was a poor move, even if that entire 90% collectively goes, "Well shit. I guess I'll have to live with this overpriced and clunky wireless crap." No product is perfect. You can make a good product worse and still have people say, "Well, it's still good enough I guess."