[TimothyFitz]

I wish more web services provided opensource versions (Service-as-a-Software). Large orgs would still pay for service contracts even if they self host, and just having the option makes everyone more likely to invest on top of your service.

[rwallace]

This is a very good point. Even if you don't want to self-host and you'd rather use a service, having the software available as open source so you can self-host if you so choose, makes it more rational to use the service, because it makes it harder for you to be screwed the way OP's startup was.

[karussell]

But you can bet what then most of your customers do, right? This sounds good in theory but is really tough in practice ...