[jptman]

> And exactly what assurances do we have that Google is properly vetting access to this information, given their complete lack of customer service and their historical inability to properly run adsense, their core business? reply

You could probably ask the thousands of ex-employees who'd love to make $$ by breaking the story to the media. Don't you think it would sell?

Also, often when I hear stories about that company not providing support, it's for a service that has at the very least hundreds of thousands of clients/users, a lot of whom pay very little or nothing. How would you provide support to all of them? Would someone who spends $1Mil / yr on Ads have trouble reaching someone quickly?