[cookiecaper]

I think 1 is correct, but it's about the level of resolution into the issue.

"Asana had an outage for 45 minutes yesterday. This was due to an issue with a deploy that was pushed the night prior. We apologize for the inconvenience and are undertaking a thorough review of processes to ensure that similar events don't occur in the future. Please be assured everything is back in working order now. Thank you for your patience and continued patronage."

Big detailed postmortems like this should remain internal documents unless they describe a complex or rare technical failure, news and/or discussion of which will actually benefit the larger community.