[zzzcpan]

The post like this is definitely confusing.

I think you do need to at least acknowledge the problem. With a clear non-technical explanation of the problem in the first paragraph. The rest should go into real technical details of the result of the investigation, not an investigation itself.

[shiven]

Why is it confusing? I did not find it confusing. I like such excruciatingly detailed postmortem analyses, they make for great reading and my respect for the company that does this is increased by reading these.