[figgis]

And this has been going on since it's inception, and I am hoping it finally bites them in the butt.

Every single other marketplace even slightly similar to Valve has support that outshines Valve in every single way possible.

EA with their Origin client launch did a fantastic job with customer service and making sure they are keeping as many people that actually use Origin, happy. (yeah we all love to hate them, but they got this one right.) I thought it would go to crap quickly but from my (admittedly limited) experience and what I have heard it is still great.

I am actually scared that should my steam account get hacked I will lose everything. I've used steam for many many years. I've put more money than I should have into it (400+ games) and now I have to be extremely careful that nothing I do screws my account because there is a very good chance that it will go unresolved and I will be out all of that time/money.

Whenever I look to get a game, I buy them any way I possibly can outside of steam before I turn to their platform.

I believe there is time for Valve to turn it around. There are many things they have certainly done right. They've done a great job pushing for Linux, especially since I moved to linux only gaming over a year and a half ago. They've helped Indie developers and modders bring their creations to a unified platform.