[xerophyte12932]

An actual user typed follow up email does wonders.

Recently, Postach.io did a comeback with the service where they started out by mass-emailing inactive users what problems they are facing about the service. I emailed them expecting an automated "Thank you for your time" response.

Instead, a while later I got a custom email talking about the very specific issue I had emailed about and how they had been getting complains about the same from other users and how they are working to resolve this issue.

That made me feel they actually cared about my problems. Needless to say, I am on board!