Hacker News new | ask | show | jobs
by codegeek 3577 days ago
I moved away from mandrill but had to come back to them. Sendgrid sucked big time. Email delays all the time. Go check their status page and u will know what I mean. Also, they don't show email content like mandrill which is a big issue for troubleshooting. So even though mandrill screwed with pricing and last min change, they have been most stable for us. I don't even want to bother with sparkpost or mailgun at this time. My 2 cents.
1 comments

with mandrill you are never sure if your email was delivered. mandrill does mark all emails by default as delivered until they decide otherwise later. so you can very well see 100% deliverability and later check the same stats and realize that it is actually 70%. the worse is, that you have to do it manually, one per email bases. and mandrill as a company is aware of this for couple of years and cosider this "normal" totally useless.
It may have happened to you but we never had issues with Mandrill in terms of deliverability for 2+ years. With Sendgrid, we have issues almost every week. Just yesterday, sendgrid had an issue and the CTO himself had to jump in with a post mortem. We had no choice but to go back to Mandrill because we cannot play with the critical transactional emails. Damn, email delivery is such a hard problem.
you might just not noticed but i would almost bet that it did happened to you as well. we noticed it after 1.5years of using mandrill. and only because one our user contacted us directly and was patient to cooperate with tracking the problem. after that we discovered plenty other cases. and communicating with mandrill revealed that it is how their system in fact works. anyways if you are happy with Mandrill good for you, but remember my warning: you are living in a dream that all the emails marked by mandrill as delivered are in fact delivered.