[mirashii]

As a former Cloudflare customer, I'm pretty sure they're getting plenty of onboarding if they take the time to really request it. I had one of the more pleasant vendor experiences with them, they happily invited us to their office, sat down and walked through the admin panel and all of the settings we could tune, describing them and providing recommended values or asking questions to figure out what the settings should be.

It's a matter of customers not bothering. You can only hold a customer's hand so closely.

[MichaelGG]

Sure. But customers are not likely to realise the impact on users not in the US or otherwise "dangerous". I get captcha'd every time I clear cookies, to access static content. This is just wrong behaviour.

I highly doubt that CF customers understand. I cannot imagine them saying "yeah, I think requiring people to solve a puzzle before they read a text document seems reasonable".