[quicksilver03]

At work we're using OVH for our production, we've been with them for several years. The key point is that the price-performance ratio is very difficult to beat, and it offsets the problems we've had.

We've had very few hardware-related issues, a disk failing or a motherboard to be replaced. In all of those cases, the component were swapped promptly and we've been kept informed of the progress.

Where we're unhappy is with the network, especially with their vRack offering. Looking back at our production incidents of the past 6 months, about 50% of them were caused by some vRack problem where at the same time the public interfaces were up and running just fine.

We're generally happy with customer service, but we pay for VIP support and we speak French to OVH's support agents (I believe that the latter helps a lot).