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by dilap 3584 days ago
Hey, I'm a happy 1pass customer, but give me fucking break.

Maybe 1 visitor in 100, visiting your website, would even realize that there's a fixed-price option still available. It's buried way at the bottom of the pricing page, hidden inside the FAQ.

The link itself just leads to a purchase page, with absolutely no attempt to explain or lay out the differences between the subscription and fixed price option.

To claim this about "preventing customer confusion" seems to me pretty absurd. Be more honest, please.

1 comments

I think the explanation is reasonable even if you disagree with it, and the world isn't a polarity between "company behaviors I agree with" and "shady, insidious, underhanded behavior by a company that deserves basically openly harassing someone who volunteered to talk about it and questioning their integrity and honesty in a comment." People are too quick to accuse someone of dishonesty these days and I don't think most realize how serious of a charge that actually is. If you said something like that to me in person we'd have a serious problem because at the end if the day, integrity is all anybody really has.

Anyway, completely happy subscription user here and it's actually the reason I went back to 1Password. I used to do the standalone Dropbox thing too and the subscription is just night and day better, and given the value I extract from this product I'm not going to freak out over half a coffee a month nor accuse AgileBits, a company I've tremendously respected for many years with their attention to support and customer experience, with suddenly being the axis of evil as you've done here.

I'll drive this point home: I actually got the standalone licenses cheaper through work way back when and still happily entered into paying for a subscription from my own funds.

I think the people extremely upset about this, including you, are the ones being disingenuous and forgetting how reasonable AgileBits is in everything else they do. I'm not even a fan, it's just been apparent to me for a long time.

Again, this is $36 per year. How much value do you extract from the stuff you store in 1Password? Is it really that unreasonable for a company to move toward more recurring revenue? It's a really weird opinion here, of all places, the "let's build a hypergrowth SaaS" home of the Web.

I'm not accusing them of being evil, or even commenting on the change to a subscription model -- I'm just calling out what to me looks like transparent dishonesty.