[roblabla]

I found OVH's offer to be very good on every point, except customer service. I'm mostly using Kimsufi dedicated servers, and let's just say that when shit goes wrong, you're left alone in the dark.

Anecdote: I had my dedicated server suddenly go down because it overheated. Wouldn't come back to life. Two days after submitting a ticket and getting no input, the machine suddenly came back up without any explanation. A day later, I got a mail saying the motherboard was broken and got replaced. Overall it was a very unpleasant experience, but it's to be expected given the low price of Kimsufi.

[PerfectElement]

I'm surprised people think it's acceptable to be 2 days in the dark just because it's cheaper. Even really low end companies like nocix (former datashack), 1&1, etc. will reply to your tickets in a few minutes.

It's good to know that this stuff happens with OVH. I'll make sure to stay far from them.

[chmike]

It's up to you to chose the product that fits your needs. Slow support is part of the deal. And do your own backups because they may switch the disks any time if they detect that something is wrong with it.

This thing happens with Kimsufi servers, a side brand of OVH for cheap dedicated servers. The real OVH servers are more expensive, but you get all the bells and whisles that come with a professional server hosting offer.

[cpncrunch]

Kimsufi is a completely different service to OVH's, even though they are owned by the same company, so you can't really compare the two. Kimsufi is dirt cheap and has a reputation for terrible support.

[chmike]

This is a marketing strategy. Kimsufi are for people to try out dedicated server hosting. It provides a low entry barrier. When used to it, people switch to real server once their need develop.

[chmike]

This is because kimsufi are the cheapest dedicated server of OVH. They do provide support but its delayed and restricted to hardware issues. These servers are intendent for playing around and testing, hence the low price. The offer is also minimal. I use it for some toy web site hosting and mail hosting. It's good for boostraping.