I want add that their UI is awful too. Errors and slowness and their imaging system is constantly failing. We're testing out vultr for cost, speed and simplicity.
I was at RAX back in the early cloud days. The console has a long and sordid history. I was under the impression they bought CloudKick just to get the team to build a better console. Somewhat surprised it's still bad; somewhat not.
I also feel like they don't communicate maintenance windows or outages as well as they should.
But I still use them because they have a Dallas location and DO doesn't.