[tscanausa]

HN is limiting my post rate. So I can't respond to all of you. If anyone would like to chat about reducing customer anxiety or feedback on what you would like to see on this process, you can send me an email and I will respond when I can.

Tscanausa @ Google

[breakingcups]

I think the response has been pretty clear and near-unanimous. Here's a bullet-point version:

1. It's absurd that an automated process accuses you of trying to intrusions of third parties without providing details of what has been detected. This leaves the "accused party" (your paying customer) without ANY idea what is wrong or how to fix it.

2. The automatic suspension of the entire project within 3 days is similarly out or proportion, especially without Google attempting actual human contact first (a phone call, for example).

3. The appeal-process is apparently literally broken. Even if this weren't the case, disabling a customers entire project in an automated fashion requires WAY more ways of directly reaching Google to prevent this. Give a direct phone number in "emergencies" like this. We know it costs money and training. We expect you to accept this as a cost of doing business.

The above leads to the (at the moment rightful) impression that Google Cloud isn't ready for business, especially not small business. Turning off what could be someone's livelihood is a testament to the (possibly unintentional) arrogance that is widely perceived from Google.

[ufmace]

So you're telling us that you're frustrated because an automated system prevents you from doing something you need to do, and there's nobody to appeal to...