[ben_jones]

Personally I really value comments like this and therefore feel the need to point out that the statement "Our team mission is to Reduce Customer Anxiety." seems like a bullet point for a status meeting and likely does not convey the desired effect of such a post: to have a somewhat personal response from a normally faceless company.

[CaptSpify]

It actually gives me the opposite feeling than probably intended: "We'd rather pay someone to post BS responses on social news sites, than dedicate someone to fix the problem."

I'm not saying that's actually what is happening, but it feels like it to me.

[blakeyrat]

If people wanted their anxiety reduced, they'd sign up for a guided meditation group.

People want their accounts reactivated.