[Angostura]

luckily, there are statistics on patient satisfaction available for individual hospitals and the NHS as a whole which shows a good degree of satisfaction.

Of course no system is perfect and their are a number of hospitals in 'special measures' which means their management is replaced and they are in turnaround. I'm very sorry to hear about your friends mother. I assume it triggered a full investigation?

[refurb]

How do you compare satisfaction rates across countries? It's not easy.

As someone who has sxperienced the US and Canadian healthcare systems, I can confidently say most Americans would be deeply unsatisfied with aspects of the Canadian system. Yet Canadians love their system.

The waiting times for certain procedures in Canada, the lack of provider choice and the lack of access to the latest drugs/tech are just accepted in Canada. One reason why the US system is so expensive is the expectation of a lot of Americans that they get the absolute best healthcare out there, costs be damned

And yes, I'm generalizng with the comments. No need to call that out.